1. Order Cancellation
Buyers may cancel an order within 12 hours of placement or before shipment.
After shipment, cancellation is not guaranteed.
2. Vendor Cancellation
Vendors may cancel due to stock unavailability, delivery issues, or health concerns of a pet. Full refunds will be initiated in such cases.
3. Refund Conditions
Refunds are initiated back to the original payment method within 7–10 business days.
Non-refundable items include:
Live pets (once shipped/delivered)
Opened/used food, medicine, or hygiene products
Customized or perishable items
4. Damaged or Wrong Product
Customers must report damaged/incorrect products within 48 hours of delivery with photos.
Upon verification, a replacement or refund will be processed.